Client Portal
Access Your Vicinity Portal
Submit and track support tickets, order equipment, view your devices and software, manage agreements, and more.
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Vicinity Client Portal
Your central hub for IT support tickets, device inventory, invoices, agreements, and your technology store — all in one place.
Open Portal
Meetings & Reports
Your IT Documents
Strategic Business Reviews, technology assessments, and planning documents from your Vicinity partnership.
Most Recent
2026 Strategic Business Review
Annual vCIO meeting covering your technology landscape, security posture, recommended initiatives, and IT roadmap.
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Server Inventory
Server Environment Report
September 2026
6 servers · 2 physical · 4 virtual hosts
Legacy SQL 2012 finding identified
Network Assessment
Network Environment Report
September 2026
1 site · 1 firewall · 1 switch · 4 APs
All Meraki hardware — current & supported
Hardware Recommendation
Computer Inventory
September 2026
17 workstations tracked · 9 past warranty
Software Licensing
Microsoft 365 License Report
September 2026
20 M365 Business Premium licenses
25 disabled accounts identified
Support
Get Help from Vicinity
Four ways to reach our team — for routine requests or urgent issues.
Contact Support
Available Monday–Friday 8 AM–6 PM for routine support, and 24/7/365 for urgent and critical incidents.
Phone
Email
Portal
Live Chat
Help Desk Chat icon on your desktop
Open Action Items
Current items requiring action or follow-up from your most recent SBR.
Confirm MFA enforcement rollout plan
30 Days
Decide on renewal path for Hyper-V hosts, Datto BCDR & Meraki stack
Before Oct 2026
Confirm QuickBooks Online migration status
TBD
Your Vicinity Team
Your Points of Contact
Reach out to your dedicated account team for strategic questions, planning, or anything outside of day-to-day support.